Disruptive innovation
Disruptive innovations are characterised by a high innovation return in a short time.
Service Design of Networks (Service Network Design)
Ideally, service design involves the entire value network. Numerous strategic goals and interdependencies must be taken into account.
Service design: modularisation, standardisation and optimisation
Through a modular structure and targeted service design, service experiences can be created that combine flexibility, efficiency and customer delight.