What the industry can learn from the Fairphone?
A study by the smartphone manufacturer Fairphone shows that a sensible repair concept in combination with a modular product architecture can have a positive impact on the environmental balance.
Service Design - Challenges in Special Machine Construction
In special-purpose machine construction and especially in the design of large-scale plants, special points have to be taken into account in a service design project that has an increase in efficiency and standardisation in mind. Great individualisation of products due to widely varying customer requirements and the resulting variety of constructive solutions quickly lead to an unmanageable number of variants and new designs with the associated...
Service design in mechanical and plant engineering
Professional service design is the basis for sustainable growth in the service sector. The increasing embedding of classic product-service systems in digital business models creates a wide range of opportunities and potentials for industrial value creation networks and especially for mechanical and plant engineering. In the following article, I would like to give you a brief overview of opportunities and potentials as well as present methods and tools that...
Service Package Design - Basics
The benefit or added value that a customer experiences through the use of a service is generally not an objectively measurable quantity. According to the Kano model, the minimum result expectation is defined by the fulfilment of the basic characteristics of a product or service. However, the perceived benefit as a whole consists of all impressions and experiences and is the sum of all...
Service design of service packages - gambling?
With the increasing service orientation of the range of services, the question also arises in the industrial sector as to how the various service modules, from maintenance and repair offers to new digital services, can be combined into attractive service bundles and billed. A key point that, in my view, has a significant influence on medium- and long-term profitability is the fact...
After-sales service: Why service strategy is still important tomorrow?
Without a doubt, agile development processes and methods are the means of choice to transform new service ideas into marketable service offerings. In contrast, strategic approaches to portfolio planning seem almost a little antiquated. But even in the age of MVPs and iterative feedback loops, it is essential to develop a sustainable competitive and positioning strategy for your own company.