Personas
Based on groupings of behaviours and needs, different types of users can be defined. To learn more about the typical user and possible solutions, a "real person" is created.
Based on groupings of behaviours and needs, different types of users can be defined. To learn more about the typical user and possible solutions, a "real person" is created.
Description of all key figures and properties of the acting environmental factors.
Visualisation of all user actions in a compact overview display.
Cluster analysis to identify success criteria for the evaluation of service design projects.
Description of user interaction throughout the service lifecycle.