A decision tree makes decision-making processes transparent.
Description of all key figures and properties of the acting environmental factors.
Visualisation of all user actions in a compact overview display.
Cluster analysis to identify success criteria for the evaluation of service design projects.
Description of user interaction throughout the service lifecycle.
Representation of the service process, divided into perceptible (frontstage) and imperceptible (backstage) activities.
The service prototype is a simulation of real interactions to test the service.