Decision Tree
A decision tree makes decision-making processes transparent.
A decision tree makes decision-making processes transparent.
Designing the service system to meet requirements by analysing relevant functional elements.
Representation of the service process, divided into perceptible (frontstage) and imperceptible (backstage) activities.
The service prototype is a simulation of real interactions to test the service.
Cluster analysis to identify success criteria for the evaluation of service design projects.
Based on groupings of behaviours and needs, different types of users can be defined. To learn more about the typical user and possible solutions, a "real person" is created.