Service FMEA
Designing the service system to meet requirements by analysing relevant functional elements.
Designing the service system to meet requirements by analysing relevant functional elements.
Description of user interaction throughout the service lifecycle.
An overview of all the benefits of a service for the user.
Representation of the service process, divided into perceptible (frontstage) and imperceptible (backstage) activities.
The service prototype is a simulation of real interactions to test the service.